Custom Elevator Service & Repair in San Diego & Orange County
Custom Elevator Manufacturing Co. Units
Servicing Custom Elevator Manufacturing Co. units in Southern California
“Custom Elevator” sounds like a description, not a brand, and that causes confusion. Custom Elevator Manufacturing Co., Inc. is an actual manufacturer in Plumsteadville, Pennsylvania, and its nameplate may be hidden behind a custom cab. This page is for owners of those units in San Diego and Orange County. It is also here to head off two mix-ups: Custom Elevator is not the same as the Custom Lift series made by Waupaca, and it is not a generic term for any bespoke elevator.
Advantage Elevator is a licensed California elevator contractor with more than 20 years of experience on residential brands. We repair Custom Elevator units whoever installed them.
- Licensed California elevator contractor (CSLB C-11 #1027832)
- 24/7 emergency service across San Diego and Orange County
- Written quotes before repair work begins
- 4.9-star rating across more than 300 Google reviews
Hydraulic power unit
The Advantage Elevator team
Advantage Elevator crew and service fleet, Carlsbad
What we do on Custom Elevator units
Repair
Maintenance
Modernization
Who Custom Elevator Manufacturing Co. is
Industry directories list Custom Elevator Manufacturing Co., Inc. at Plumsteadville, Pennsylvania. They describe it as a member of the National Association of Elevator Contractors that makes residential and limited-use limited-application (LU/LA) elevators, as well as replacement jacks and parts. That is secondary-source information. The company’s old web address is now a parked domain for sale, and we could not locate its current website, so we cannot say how the company supports older units today.
We found no recall involving Custom Elevator Manufacturing in the material we reviewed. We did not search the full CPSC database for it, so check cpsc.gov if it matters to you.
Product lines and drive types
The manufacturer is listed as making replacement jacks, which tells us hydraulic units are part of its work. Beyond that, we could not find model names, drive types or an era. We do not guess. On the first visit our technician identifies the drive, the controller and the safety devices on your particular unit and explains what it is.
What typically fails
On older hydraulic residential elevators we look first at door interlocks and gate switches, then at the valve, the seals and any oil leak at the jack or fittings, then at the pump and motor and the control board. Leveling faults, where the car stops above or below the floor, are common and often a valve or controller adjustment. Every repair ends with a test ride and a check of the battery lowering system.
Parts for Custom Elevator units
The manufacturer lists parts and replacement jacks, so the factory may be a source for some items. We have not verified its lead times or whether it supports every older model, so we do not promise it. For common parts such as switches, relays, contactors and door hardware, we source a matching or compatible part. Where a part is unavailable, we can have one fabricated or recommend a modernization. Each quote tells you which of those it is.
Modernization options
New controllers, door operators, car gates, lighting and cab finishes can go onto an existing hoistway. Read more on our San Diego modernization and Orange County modernization pages. For a safety review before you decide, see residential elevator inspection.
What a repair visit looks like
You call (833) 865-7887 and talk to a person. We ask for the brand if you know it, a description of what the elevator is doing, and whether anyone is inside the car. Entrapments go to the top of the list. Our San Diego County technicians work from Carlsbad, and our Orange County technicians from Costa Mesa, so we cover both counties.
The technician arrives, runs the elevator through its fault, and checks the safety circuit, the doors, the leveling and the drive. You get a plain explanation of what failed and a written quote before repair work starts. If a part has to be ordered, we tell you the lead time and, where needed, take the elevator out of service safely until it arrives.
Repair or replace? An honest answer
Most of the time, repair. The hoistway, guide rails and frame of a residential elevator outlast its electronics, and the drive, controller, door operators and cab finishes can each be replaced on their own. We recommend full replacement only when the hoistway itself no longer suits the elevator, when no source of parts exists, or when bringing an old unit up to safe operation costs about what a new one would. Pricing depends on the model, number of stops and construction — see what a home elevator costs.
A maintenance plan, described on our maintenance plan page, keeps small problems from becoming stranded-rider calls.
Nameplate and booking
We have not found a verified nameplate location for Custom Elevator units, so we will not give you one. Our technician locates the data plate on the first visit. Our brand identification guide lists general places to look. Call (833) 865-7887 or use online booking.
Frequently Asked Questions
Is Custom Elevator the same as Waupaca’s Custom Lift?
No. Custom Lift is a model series made by Waupaca Elevator Company. Custom Elevator Manufacturing Co. is a separate company in Pennsylvania. If you are unsure which you have, check the federal Waupaca warning first.
Is the company still around?
Industry directories list it in Plumsteadville, Pennsylvania, but we could not find a current website for it, so we cannot confirm how it supports older units.
Can you get parts for my unit?
Common parts, yes. Brand-specific parts may come from the factory, a compatible source or fabrication. We tell you which, and the lead time, before you approve work.
Do you service units you did not install?
Yes. Many of our calls are for elevators installed by other companies, including ones that have closed.
Should I modernize?
If the controller or door equipment keeps failing or parts are scarce, often yes. If the problem is one part, we repair it.
Elevator down? Call now.
Technicians on call 24 hours a day across San Diego and Orange County. (833) 865-7887.
